Why am I getting Authentication Failure Error when I try to access Internet Banking?
This is an error that occurs when you input the wrong Password. Passwords arecase sensitive hence you must ensure you are capturing it accurately.
What if I forget security questions?
To safeguard your investment, you will be required to contact the Sacco for support on resetting security question
What if I forget my password?
If you forget your password, click on the “Forgot Password” link on the login page to reset it.
What do I do when I get an error message that my phone number and/or email is not registered?
You will be required to verify and update your data by completing and signing the contact indemnity and information update form then scan and email it to customercare@stima-sacco.com or drop it of at any of our branches together with a copy of ID for processing. The form is available through this link ContactIndemnity and Information […]
What do I need to register on Internet Banking?
You will be required to key in the below information to register for Internet Banking: Telephone Number Starting with the country code. National ID Number Member Number Email Address (Optional)Follow this link for a user guide https://bit.ly/3lMFV44Note: The registration process will only complete where the information keyed in matches what we have on record.
What services are available on Internet Banking?
The services available include: Check Balance Mini Statement Full Statement Loan SummaryOther services and statements for fixed and golden savings accounts to be released progressively.
Will I be required to register even if I was registered for the web portal?
Yes. Everyone is required to register. You will be required to register by clicking “Self-Register” icon on the login page and following the prompts.
How do I access the Internet Banking services?
You can access the Internet Banking services by visiting https://msasa.stimasacco.com/ and registering through the “Self-Register” icon.
What is Internet Banking?
Internet Banking is an online service that allows Stima DT Sacco Society members to access and manage their accounts digitally. This is the replacement to the previous web portal.
